There's one going on with a very big aerospace company right now with carbon fiber and it's very public - everybody knows about it - so you see these things in daily life but the reason that we’re relevant is that we help our customers document those issues and begin to understand what the trends are across their supply chains with their particular products at certain suppliers because maybe one supplier is better than a different supplier.

We help our customers see those trends and to communicate with that supplier and collaborate with them through some industry standard and best practices. Ultimately, it’s about how we're going to eliminate that problem.

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18:00 Nonconformance Management

The vast majority of issues that relate to a product or a supplier start when a purchase order is is sent to that supplier. The vast majority of time, the way that most suppliers and these big companies work is they’ve got a purchase they usually have to print out. It's a stack of papers and the suppliers just don't look through it very clearly to understand what all of those unique requirements are - and this results in a lot of quality problems across the supply chain. What our software does is give customers the ability to understand the hard and soft deliverables of a particular purchase order line item. For instance, if you wanted green on this line item and blue on this line item, this one has to have specific documentation from your supplier and maybe different documentation from the sub-supplier.

We can get down into that level of granularity whenever it comes to these purchase orders. As the supplier completes these requirements, they can actually attach the supplier to the purchase order line item so that whenever it comes in, all they have to do is go to QMSC, click on that purchase order line item and they see everything that they're looking for.

That's something that is very difficult to achieve in the marketplace right now because most companies don’t currently have a platform that integrates all of these other parts of your business data and that's where we're able to deliver a lot of efficiency and clarity both to the supplier and and to your internal quality team incident management.

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22:58 Implementation and Roll-Out

With implementation, we tend to take a crawl-walk-run approach. There are several tools that we have found to be really effective in in rolling out the application and it depends on the size of the business. For a smaller business, we can do a lot of preparation work and do several training sessions and when i say small i mean if you've got 100 employees or something like that. Most of our customers are much larger than that though and so whenever we've got a large roll out that involves multiple departments and possibly hundreds or thousands of suppliers, there are a number of steps that you need to go through in order to get it right. You want to minimize any kind of downtime or negative impact and so what we tend to do is that that will get the configuration and the implementation 90-95 percent to where we think it needs to be and then we'll roll out with a pilot with a very small core dedicated group.

They'll help us evaluate the tools and the workflows and automation we’ve configured into the account and once we’ve been able to work through any kind of challenges or anything that we've identified as needing some refinement, then we'll begin to go group by group internally, deploying QMSC and training each group of users to ensure a successful implementation for our customers.